Who we are

Travel Vela is an Online Travel Agency based in Barisal, Bangladesh. We need to collect, use and disclose personal information in order to perform our business functions and activities, including making and managing travel bookings on behalf of our customers. We are firmly committed to protecting the privacy and confidentiality of personal information.

What personal data we collect and why we collect it

Travel Vela collect some automatic information as soon as you reach our website, this information includes your IP, device, location etc to direct you toward the best suited webpage for your location. As well as, we collect data about the webpage you view and duration you stay at our website. We don’t collect any personal information such as Name, Email or Phone at this point.

Generally, the type of personal information Travel Vela collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf. For example, we may collect details such as your name, Date of Birth,  Residential/mailing address, Contact number, Email address,  Passport details, Frequent flyer details. As well as, at special circumstances, we may collect  information about your health issues (if any), and other details relevant to your travel arrangements or required by the relevant travel service provider(s) or legal authorities.

As well as, we may collect your contact information when you inquiry about any product or services through our customer support channel for follow up purposes. However, this information is only limited to the info provided by you for your inquiry purposes and we don’t collect data beyond such use cases.

Who we share your data with

We use several tools to determine the behaviors of our customers to serve them with better contents. As such, we use analytics tools such as Google Analytics to collect data and extract results from it. However, You can review how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share your data with airlines or relative tour operators for your booking purposes whenever we make your travel booking on your behalf. We only share the portion of data that is required and collected during the booking process with your consent.

Please note, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

How long we retain your data

We retain your data until you request deletion or your account is closed upon your request. You can always submit a request to delete your account data to [email protected]

What rights you have over your data

If you have an account on this site, or have left orders or reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data

Our website is secured with SSL certificate and all data transmitted through our website is passed through secure transport layer to ensure your privacy.

Do you provide our data to third parties

We don’t provide data to third parties except the ones mentioned in this Privacy Policy. As such, in case you use any payment gateway or any other services which includes third party providers in such case we share the relevant information with your consent and we don’t keep any liabilities about the data used by such parties involved. You can visit privacy policy of such sites before allowing any actions involved third parties.

Contact and Reports

If you require more information about our Privacy Policy please contact at [email protected] or call us at +8809678-230230

As well as , you can also report any abuse or critical issues to  [email protected] . We will be glad to take prompt actions at our end.

At the end, for any such issues, you can also contact us by visiting us at Travel Vela Barishal, Ward 25 , Rupatali, Barishal.